Frequently Asked Questions (FAQ)

We've answered some of the questions our customers ask most often. If you don't find the answer you're looking for, our support team is always ready to help.


Shipping
Where do you ship?

At this time, we only ship orders within the United States. Unfortunately, international shipping is not yet available.
How long does shipping take?
Orders are typically processed within Same business days.

Once shipped, delivery usually takes 6–7 business days, so you can expect your order to arrive within 7–8 business days in most cases.

Please note that delivery times may occasionally be affected by holidays, weather conditions, or carrier delays.

Once shipped, delivery usually takes 6–7 business days, so you can expect your order to arrive within 7–8 business days in most cases.

Please note that delivery times may occasionally be affected by holidays, weather conditions, or carrier delays.


Do you offer free shipping?

Yes! We provide FREE standard shipping on every order delivered within the United States.


How can I track my order?

As soon as your order ships, we'll send you a confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become available on the carrier's website.


Payments
Which payment methods do you accept?

We accept several secure payment options, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Shop Pay Installments
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • PayPal

Is my payment information secure?
Absolutely.

Every transaction is processed through trusted and encrypted payment gateways. Softak never stores your complete credit or debit card information

.

Returns & Refunds

Can I return my purchase?
Yes.

We offer a 30-day return policy for eligible products. Items must be unused, in their original packaging, and in the same condition as received.

Please visit our Return & Refund Policy for complete details.

 

How do I start a return?

Before returning any item, please contact our customer support team.

We'll provide the return instructions and let you know the next steps to complete your return or refund.

 

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A short description of the issue
  • We'll review your request and work quickly to resolve the problem.

 

Orders

Can I cancel or change my order?
Yes, as long as your order hasn't been shipped.

Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

If you need assistance, please contact us immediately after placing your order.

 

What happens if my package is delayed?


Shipping delays can occasionally occur due to courier issues or unexpected circumstances.

If your package hasn't arrived within the estimated delivery timeframe, please contact us and we'll be happy to investigate.

 


Products

Are your earbuds suitable for everyday use?
Yes.

Our wireless earbuds are designed for daily activities including music, phone calls, work, workouts, gaming, and travel. Product features may vary, so we recommend reviewing the product description before purchasing.

 


Do your earbuds include charging accessories?

Most of our earbuds include a charging case and charging cable. What's included is clearly listed on each product page.

Please check the product description for complete package contents.

 


Do your earbuds come with a warranty?

Warranty coverage may vary depending on the product. If a warranty is included, the details will be shown on the product page. If you have any questions, feel free to contact our support team before placing your order.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Email: customersupport@softak.shop
Phone: +1 (786) 7541-256 
Address: 50 NE 116, Miami  FL,33161, United States
Support Hours: Monday – Friday 09:00 AM – 5:00 PM (GMT-5) Eastern Time (ET)
Live Chat: Available on-site