Refund policy

Return & Refund Policy

At Softak, we want you to shop with confidence. Customer satisfaction is our top priority, and we're committed to making the return, exchange, and refund process as simple and hassle-free as possible.

By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.

30-Day Return Policy

We proudly offer a 30-day return policy for all orders delivered within the United States.

If you're not completely satisfied with your purchase, you may request a return or exchange within 30 calendar days from the date your order is delivered.

To qualify, the returned item must meet the eligibility requirements listed below.

 

Free Shipping

We provide free standard shipping on all orders shipped within the United States.

 

Returns

We accept returns for both defective and non-defective items.

If your order isn't what you expected, you can return it as long as it is in eligible condition and the request is submitted within the return period.

Exchanges

If you receive a product that is damaged, defective, or incorrect, we're happy to replace it.

Simply contact our customer support team, and we'll guide you through the exchange process.

 

How to Request a Return or Exchange

To start a return or exchange, please email us at customersupport@softak.com with:

• Your order number
• The reason for the return or exchange
• Photos (if the item is damaged or defective)

Our team will review your request and provide the return instructions, including the return shipping address.

Once we receive and inspect the item, we'll process your exchange or refund as quickly as possible.

 

Return Eligibility

To be eligible for a return or exchange, the product must be:

• New and unused
• In its original packaging
• Free from any signs of wear or damage caused after delivery
• Unfortunately, we cannot accept returns for products that have been used or altered.

 

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

Please use a trackable shipping service, as we cannot guarantee receipt of returned packages.

 

No Restocking Fee

We do not charge any restocking fees for approved returns or exchanges.

 

Refunds

After we receive and inspect your returned item, your refund will be processed within 7 business days.

Refunds will be issued to the original payment method used during checkout.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Need Help?

If you have any questions about returns, exchanges, or refunds, our support team is always happy to help.

Email: customersupport@beset.shop
Phone: +1 (305) 283-4251 
Address: 12220 SW 216th St, Miami, Florida 33170, United States
Support Hours: Monday – Friday 09:00 AM – 5:00 PM (GMT-5) Eastern Time (ET)
Live Chat: Available on-site